Archive for the 'Randomness' category

10 things your IT guy wants you to know

  1. If don’t like my answer, If you think you know more about the topic, why ask? And if I’m arguing with you…it’s because I am positive that I am correct, otherwise I’d just say “I don’t know” or give you some tips on where to look it up, I don’t have the time to just argue for the sake of it.
  2. Starting a conversation by insulting yourself (i.e. “I’m such an idiot”) will not make me laugh, or feel sorry for you; all it will do is remind me that yes, you are an idiot and that I am going to hate having to talk to you. Trust me; you don’t want to start a call that way.
  3. I am ok with you making mistakes, fixing them is my job. I am not ok with you lying to me about a mistake you made. It makes it much harder to resolve and thus makes my job more difficult. Be honest and we can get the problem resolved and continue on with our business.
  4. There is no magic “Fix it” button. Everything takes some amount of work to fix, and not everything is worth fixing or even possible to fix. If I say that you just need to re-do a document that you accidentally deleted 2 months ago, please don’t get mad at me. I’m not ignoring your problem, and it’s not that I don’t like you, I just cant always fix everything.
  5. Not everything you ask me to do is “urgent”. In fact, by marking things as “urgent” every time, you almost ensure that I treat none of it as a priority.
  6. You are not the only one who needs help, and you usually don’t have the most urgent issue. Give me some time to get to your problem, it will get fixed.
  7. Emailing me several times about the same issue in the same day is not only unnecessary, it’s highly annoying. Emails will stay until I delete them, I won’t delete them until I’m done with them. I will typically respond as soon as I have a useful update. If it is an urgent issue, let me know (see number 5).
  8. Yes, I prefer email over telephone calls. It has nothing to do with being friendly, it’s about efficiency. It is much faster and easier for me to list out a set of questions that I need you to answer than it is for me to call and ask you them one by one. You can find the answers at your leisure and while I’m waiting I can work on other problems.
  9. Yes, I seem blunt and rude. It’s not that I mean to, I just don’t have the time to sugar coat things for you. I assume we are both adults and can handle the reality of a problem. If you did something wrong, I will tell you. I don’t care that it was a mistake, because it really makes no difference to me. Don’t take it personal, I just don’t want it to happen again.
  10. And finally, yes, I can read your email, I can see what web pages you look at while you are at work, yes, I can access every file on your work computer, and I can tell if you are chatting with people on an instant messenger or chat room (and can also read what you are typing). But no, I don’t do it. It’s unethical, I’m busy, and in all reality you aren’t all that interesting. So unless I am instructed to specifically monitor or investigate your actions, I don’t. There really are much more interesting things on the internet than you.

Originally posted HERE

My Quick Review of Windows Home Server RC

I have been testing WHS since Beta and have been impressed by it. I like its headless capability (run without a monitor/kb/mouse), its remote access ability, and that it can manage storage without needing to configure a RAID. It also has a slick backup system to backup any windows machines on your network and let you restore entire installations. To me, not much has changed in the RC since Beta other than a few interface refinements, that is, changes for the better. It’s what you don’t see that I had problems with, and can’t easily explain why or how to fix them.

1. Transferring files TO the machine was no problem after you force your NIC for 100 Full Duplex. Transferring files FROM the machine is a problem. It starts transferring then midway slows down to about 80kb/s for a bit, then just stops. It did this to me with/without folder duplication enabled. I disabled the Search Index service as well, didn’t help.

2. I would still like some better media extender support, or at least the ability to install Zune software so I can stream some video to my Xbox 360.

3. I could never finish a backup, it would get about half way and just hang, never completing. Didn’t have this problem in the CTP.

I will wait till the next RC, but for now, I reinstalled XP with Media Center 2005 along with a little app I have called Mirror Folder. With MF, I can set it to watch folders on one harddrive and mirror them in real-time to a second harddrive, much the same way the DEMigrator in WHS handles duplication, but with less overhead. :D

Windows Home Server Adventure

I got on with the WHS Beta a month or two back when it opened up. After seeing WHS shown off at CES, it looked like it was just what I was looking for. I got tired of either trying to make a Windows box do the home server thing, or got tired of futzing with Linux (including Ubuntu), and finally gave up and just used a firewire enclosure, which works for a Mac (yeay for booting off a drive image). WHS on the other hand, got me all excited again. So I signed up and nabbed my copy, revived an old machine and loaded up the installer.

No Dice.

Tried all sorts of hardware combos and still couldn’t get it to finish installing correctly. It would get most of the way through copying all the install files over then start complaining that it couldn’t copy some. I could force it to finish and let me login to the console, but would keep failing at installing the rest of its components, like .Net. WTF? No help from the forum either. I ran out of ideas and just attributed it to having only 512MB of RAM in a machine with onboard video. Sharing out that 8MB to the video chip was just too much for Windows’ liking… Now with the CTP out, I am going to give it a second try because I really want it to work, really bad. So bad that I’ve nabbed a couple 500gig Segate ‘Cuddas and another stick of RAM from Newegg. They went out UPS today so hopefully by this weekend I can continue my adventure, or, just have 1TB of external firewire enclosure goodness..

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